 | Hi Esmeralda,
The blinds came today and look great! Thanks for the prompt service.
One small discrepancy in the shipment / instructions though. Page 2 of the installation instructions depicts 3 mounting clips and the recommended spacing.
Following the spacing guidelines of 30” max between clips and 4” max at each end, any length over 68” would require 4 or more mounting clips. Perhaps the
shipping department is using the illustration on page 2 to determine how many clips to send rather than a length chart? Just a small item, but perhaps small to rectify as well.
In any event please do not misconstrue my pointing this out to you. The issue is very minor.
I am very happy with the product and service rendered, and will be a return customer.
Best regards,
Gary Vosters
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| Hi Rosa,
The replacement vanes arrived last week. Delivery was so quick.
I installed the vanes this weekend and they looked beautiful.
I am so very happy with them and I would recommend Windowblinds to everyone.
Ordering was easy and you were so helpful.
Thank you.
Regards,
Jean
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| Wow. You knew better than I (I didn't think I'd requested any). Since you say you HAD, I rechecked the parts bag, and sure enough they WERE included. Thank you very much!
regards,
Rich Comroe
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| THANK YOU FOR YOUR KINDNESS AND GREAT CUSTOMER SERVICE!!!!!!!
In a message dated 4/21/2010 12:12:34 P.M. Central Daylight Time, customerservice writes:
Hi Jan
Thank you, for your business
Esmeralda
888-404-8000
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| I recently purchase some verticle blinds from you.Thanks to Esmeralda
everything was perfect,and she even mentioned I would probably need a
valance also and put that in with my order.She was right I needed them and
the blinds were beautiful.Thanks Esmeralda for the help as a bachlor I am
not an interior decorator and shipping was really quick too I will order
again.jds
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| I just wanted to let you know I LOVE MY VERTICAL BLINDS!! I ordered the
caymus Taupe and I have had more compliments on them.Hope to do more
business very soon! Thank You,Judy Miller in Iowa.
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| The blinds arrived on my birthday!!
Thanks so much for your help.
Toni
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| Dear Esmeralda,
Thank you so much for being such a great customer service agent. Others could learn from you and Rosa!!!!
This email constitutes a confirmation of my order as stated below.
Thanks for charging me right away!
Sincerely,
Toni Humphrey
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| I'm trying to match it up with the other two verticals in the room. It's not really near them, so it should be a good match. They have the square end valances so we want to continue the look. There is a two inch wood trim all around the window, so we allowed 2" on each outside of the wood trim which will block light well. We allowed 3" on top of the wood trim which will have the vertical fall nicely on the windowsill. Unless I'm missing something I think they should be ok. You are more than helpful and I certainly do appreciate your suggestions and help. I have ordered many verticals thru the years and never had anyone assist me like your company does. Thank you so much and I'm looking forward to ordering several more within the next few days and dealing with your company. Sincerely.
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| Good morning,
I apologize for not getting back to you all sooner but life does have a habit of getting in the way. We received the new valance. Thank you so much! We've also, through your instructions, been able to change the three blinds so the draw is on the proper side.
Thank you for excellent customer service and your prompt response to the problems that occurred during this transaction. Janet will be doing business with you again.
Merry Christmas and thank you again.
Jan Hedlun
Trusty Roommate
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| We received the fabric vertical blinds and just put them on our patio door. They look great and were easy to install. Thank your for your help along the way.
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